[116A Procedures for dealing with complaints]
Water Industry Act 1991 (1991 c 56) | Legislation

[Complaints]

[116A  Procedures for dealing with complaints]

[(1)     Each sewerage undertaker shall establish a procedure for dealing with complaints made by its customers or potential customers in connection with the provision of sewerage services.

(2)     No such procedure shall be established, and no modification of such a procedure shall be made, unless—

(a)     the sewerage undertaker has consulted the [regional committee] to which it has been allocated; and

(b)     the proposed procedure or modification has been approved by [the Authority].

(3)     The sewerage undertaker shall—

(a)     publicise

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