51 Consumer protection conditions
Postal Services Act 2011 (2011 c 5) | Legislation

51  Consumer protection conditions

(1)     OFCOM may impose a consumer protection condition on—

(a)     every postal operator, or

(b)     every postal operator of a specified description.

(2)     A consumer protection condition is a condition requiring the operator to do one or more of the following—

(a)     to assume specified liability in respect of specified loss of or damage to specified postal packets,

(b)     to establish and maintain procedures, standards and policies with respect to consumer protection matters, . . .

(c)     to make payments relating to qualifying consumer expenses of . . . [Citizens Advice][. . . or the General Consumer Council for Northern Ireland][, . . .

[(ca)     to make payments relating to such amounts as the Secretary of State considers reasonable in respect of the provision, in or as regards Scotland, of consumer advocacy and advice by, or by agreement with, a public body or the holder of a public office, in relation to users of postal services, and]

(d)     to make payments relating to qualifying consumer expenses of the Secretary of State].

(3)     The reference in subsection (2)(b) to consumer protection matters is to—

(a)     the handling of complaints made to postal operators by users of their services,

(b)     the resolution of disputes between

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