137 Determination of complaints
Legal Services Act 2007 (2007 c 29) | Legislation

Determinations under the scheme

137  Determination of complaints

(1)     A complaint is to be determined under the ombudsman scheme by reference to what is, in the opinion of the ombudsman making the determination, fair and reasonable in all the circumstances of the case.

(2)     The determination may contain one or more of the following—

(a)     a direction that the respondent make an apology to the complainant;

(b)     a direction that—

(i)     the fees to which the respondent is entitled in respect of the services to which the complaint relates (“the fees”) are limited to such amount as may be specified in the

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