136 Charges payable by respondents

136  Charges payable by respondents

(1)     Scheme rules must require respondents, in relation to complaints under the ombudsman scheme, to pay to the OLC such charges as may be specified in the rules.

(2)     The rules must provide for charges payable in relation to a complaint to be waived (or wholly refunded) where—

(a)     the complaint is determined or otherwise resolved in favour of the respondent, and

(b)     the ombudsman is satisfied that the respondent took all reasonable steps

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