133 Operation of the ombudsman scheme
Legal Services Act 2007 (2007 c 29) | Legislation

133  Operation of the ombudsman scheme

(1)     Scheme rules must set out the procedure for—

(a)     the making of complaints under the ombudsman scheme, and

(b)     the investigation, consideration and determination of complaints by an ombudsman.

(2)     Scheme rules—

(a)     must provide that a complaint is to be entertained under the ombudsman scheme only if the complainant has made the complaint under that scheme before the applicable time limit (determined in accordance with the scheme rules) has expired, and

(b)     may provide that an ombudsman may extend that time limit in specified circumstances.

(3)     Scheme rules made under subsection (1) may (among other things) make provision—

(a)     for the whole or part of a complaint to be dismissed, in specified circumstances, without consideration of its merits;

(b)     for the reference of a complaint, in specified circumstances and with the consent of the complainant, to another body with a view to it being determined by that body instead of by an ombudsman;

(c)     for a person who, at the relevant time

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