81 Complaints by members of friendly societies

81  Complaints by members of friendly societies

(1)     Nothing in section 80 above shall affect the power of a friendly society or registered branch—

(a)     to establish internal procedures for the resolution of complaints; or

(b)     to make, to join with any other persons in making, or to accede to, schemes for the investigation and settlement by an adjudicator of complaints;

but

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