7 Scheme regulations
Enterprise Act 2016 (2016 c 12) | Legislation

7  Scheme regulations

(1)     The Secretary of State must make regulations (“scheme regulations”) about—

(a)     the making of complaints for consideration under the SBC complaints scheme,

(b)     the consideration and determination of complaints by the Commissioner, and the making of any recommendations, and

(c)     the preparation and publication of reports under section 6.

(2)     Scheme regulations must—

(a)     provide that a complaint (or part of a complaint) is, except in specified circumstances, to be dismissed if the Commissioner considers that the complainant has not previously communicated the substance of the complaint (or part) to the respondent and given the respondent a reasonable opportunity to deal with it;

(b)     provide that a complaint is not to be entertained under the SBC complaints scheme unless the complainant has referred it under the scheme before the expiry of the applicable time limit (determined in accordance with the scheme regulations);

(c)     provide that the Commissioner may extend that time limit in specified circumstances.

(3)     Scheme regulations may, among other things—

(a)     make provision about the content

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