Part 1 Gas Consumers
Energy Act 2013 (2013 c 32) | Legislation

SCHEDULE 14 Consumer Redress Orders

Section 144

Part 1 Gas Consumers

1

(1)     The Gas Act 1986 is amended as set out in sub-paragraphs (2) to (7).

(2)     After section 30F insert—

“30G Consumer redress orders

(1)     This section applies where the Authority is satisfied that—

(a)     a regulated person has contravened, or is contravening, any relevant condition or requirement, and

(b)     as a result of the contravention, one or more consumers have suffered loss or damage or been caused inconvenience.

(2)     The Authority may make an order (a “consumer redress orderâ€) requiring the regulated person to do such things as appear to the Authority necessary for the purposes of—

(a)     remedying the consequences of the contravention, or

(b)     preventing a contravention of the same or a similar kind from being repeated.

(3)     A consumer redress order must specify the following—

(a)     the regulated person to whom the order applies;

(b)     the contravention in respect of which the order is made;

(c)     the affected consumers, or a description of such consumers;

(d)     the requirements imposed by the order;

(e)     the date by which the regulated person must comply with such requirements.

(4)     As soon as practicable

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