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(a)     the state of public opinion from time to time about the manner in which electronic communications networks and electronic communications services are provided;

(b)     the state of public opinion from time to time about the manner in which associated facilities are made available;

(c)     the experiences of consumers in the markets for electronic communications services and associated facilities, in relation to the manner in which electronic communications networks and electronic communications services are provided and associated facilities made available;

(d)     the experiences of such consumers in relation to the handling, by communications providers and by persons making such facilities available, of complaints made to them by such consumers;

(e)     the experiences of such consumers in relation to the resolution of disputes with communications providers or with persons making associated facilities available; and

(f)     the interests and experiences of such consumers in relation to other matters that are incidental to, or are otherwise connected with, their experiences of the provision of electronic communications networks and electronic communications services or of the availability of associated facilities.