[340O Annual report on system for dealing with service complaints]

[Annual report by Service Complaints Ombudsman]

[340O  Annual report on system for dealing with service complaints]

[(1)     The Service Complaints Ombudsman must, for each calendar year, prepare a report covering the following matters.

(2)     Those matters are—

(a)     the efficiency, effectiveness and fairness with which the system for dealing with service complaints has operated during

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