[340H Ombudsman investigations]

[Investigations by Service Complaints Ombudsman]

[340H  Ombudsman investigations]

[(1)     The Service Complaints Ombudsman may, on an application to the Ombudsman by a person within subsection (2), investigate—

(a)     a service complaint, where the Ombudsman is satisfied that the complaint has been finally determined;

(b)     an allegation of maladministration in connection with the handling of a service complaint (including an allegation of undue delay), where the Ombudsman is satisfied that the complaint has been finally determined;

(c)     an allegation of undue delay in the handling of a service complaint which has not been finally determined;

(d)     an allegation of undue delay in the handling of a relevant service matter.

(2)     The following persons are within this subsection—

(a)     in a case relating to a service complaint, the complainant;

(b)     in a case relating to a matter in respect of which a service complaint has not been made, the person who raised the matter,

and, in relation to a case mentioned in paragraph (b), references in the remainder of this Part to the complainant and to a service complaint are to be read respectively as references to the person and the matter mentioned in that paragraph.

(3)     For the purposes of subsection (1)(d)—

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