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[Insert complainant’s name]

[Insert complainant’s contact address]

Our ref: [insert complaint reference number]

Dear [insert complainant’s name]

I am writing to confirm I have concluded the investigation of your complaint that I received on [insert date complaint received].

1. 1. 1

      Your complaint

      The specific issues of your complaint were:

      [insert details]

      The investigations I undertook were:

      [insert details]

   1. 2

      Our decision

      The conclusions we reached from our investigations are:

      [insert details]

   1. 3

      [Remedy

      The remedies I think are appropriate are:

      [insert details]

      Please contact me by [insert date] to confirm whether you accept my proposed remedies.

      If you accept my proposed remedies I will ensure [insert details].]

   1. 4

      Complaining