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This Flowchart sets out the consumer cancellation rights that must be made available to consumers entering on-premises contracts, off-premises contracts and distance contracts for the sale of goods. It should be used where a practitioner wants to check the available cancellation rights for consumers purchasing goods in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 (CCR 2013). Further rights available for the return of faulty or damaged goods under the Consumer Rights Act 2015 are beyond the scope of this Flowchart.

Note 1—a consumer is an individual acting for purposes which are wholly or mainly outside of their trade, business, craft, or profession.

Note 2—there are certain sector contracts that are subject to their own regulation, such as financial services contracts, rental contracts, and package travel contracts, which are excluded in their entirety from the CCR 2013.

For more information, see Practice Note: Distance, doorstep and on-premises sales—Excluded contracts.

Note 3—‘Off-premises’ includes the following:

1. •

   ‘a contract concluded in the simultaneous physical presence